TOPIC EXAMPLES

	WORDS The secrets of welcoming and acknowledging customers Confrontations and how to solve them best in every respect Small Talk - the keys to connecting Introducing and edifying people expertly The written word - what makes the difference, and more
	ENVIRONMENT What workspace and personal presentation reveal about you Personal grooming, how to look sharp - all the time The secrets of a professional uniform Dress - what all ladies should know Prejudice and how to overcome it, and more
	BODY LANGUAGE How unconscious body language can give us away Eyes never lie - what they really tell us What body parts, positions, and proximity can tell Reading and responding to customer’s body language Open body language and its uses, and more
	TONE OF VOICE Listening carefully - what voices can tell Telephone manners - how to connect beyond the wires The power of your voice - turning conversations around The key to relaxing and coping with stress The gift of the smile, and more

The course comprises of many more important topics. For further details please contact info@settingstandardsworldwide.com