"We were impressed from the outset by Melanie's professionalism and genuine pride in what she does. Her 'People Skills First' course is a novel and refreshing way to approach the thorny issue of how to improve customer care.

Every effort was made to accommodate our company's needs and aspirations and feedback from delegates was extremely positive. We would have no hesitation in recommending Melanie to other companies looking for quality training for staff."

Antony J Hill, General Manger, Moor Hall Hotel and Spa, Sutton Coldfield, UK

"Melanie helped us to really think through and improve our service offering in its entirety, and we have seen big improvements in customer feedback - she positively exudes passion for excellent in customer service and I can recommend her most highly!"

Henry Weldon, MD, Maverick Venues, UK

"We are surprised to see how much everyone had learned from the course and the impact 'people skills' could have. The course was inspirational and made huge differences to all aspects of communication with our clients and among our staff, which resulted in tangible benefits to our business."

Lee Trubshaw, Bradin Trubshaw Solicitors, UK