A recent National Employers Skills Survey of the hospitality, leisure, travel and tourism sector in the UK came up with some scary findings.

This can often mean that we experience unfriendly, impolite and unprofessional service that is not meeting our expectations let alone exceeds them.

The lack of effective People Skills can result in duplicated effort, misunder-standings and unproductive staff.

These in turn can lead to low levels of job satisfaction, high staff turnover, and

yet more costs of hiring and training new staff.

Worst of all, the end result can be a bad reputation, and unhappy customers

who don’t return.