There are standards for everything now – from health and safety and quality
to building regulations. Yet there’s no recognised Standard for People Skills.
Worse still, the very skills that have the greatest impact on customers and colleagues are taken for granted and left untouched in training and procedure manuals.
Setting Standards Worldwide is committed to creating and establishing a measurable universal Standard for People Skills that will be recognised and practised across the service industry.
The Standard for People Skills is based upon the following attributes;
Achieving and maintaining this Standard will be a hallmark of Excellence in
Service and a guarantee to customers of the very highest Standards that they
